Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Gifts and More by Linny. If there is a problem with your order, please contact us and we'll be happy to help.

30-Day Returns

We have a 30-day return policy for eligible items. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it, including its original packaging. Proof of purchase may also be required.

To request a return, please contact us at giftsandmorebylinny@gmail.com before sending anything back. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and work with you to make it right.

We may ask for photos of the item and packaging to help us resolve the issue.

Items That Cannot Be Returned

For safety, hygiene, and the nature of certain products, we generally cannot accept returns on:

  • Opened or used bath, body, or personal-care products
  • Tea, food, or other consumable products
  • Digital downloads
  • Gift cards
  • Personalized, customized, or made-to-order items
  • Items marked final sale

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

Handcrafted Products

Many of our products are handcrafted in small batches. Slight variations in color, appearance, placement, or other handmade details are natural and are not considered defects.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

Exchanges

We do not offer direct exchanges. If an eligible return is approved, you may return the item and place a new order for the item you would prefer.

Subscriptions

Canceling a subscription does not automatically cancel or refund an order that has already been processed. Subscription cancellations and recurring purchase terms are subject to our Purchase Options Cancellation Policy and the terms displayed when you subscribe.

Refunds

Once an eligible return is received and inspected, we'll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

European Union Customers

Where applicable, customers in the European Union may have additional cancellation or withdrawal rights under local consumer-protection laws. Nothing in this policy limits rights that cannot legally be waived.

Questions?

Please contact us at giftsandmorebylinny@gmail.com with questions about returns or refunds.